Support
We’re your partner for all matters relating to your CRM environment, with a clear committment to supporting your organization’s success. Our dedicated team provides you with a single personal pointof contact who knows your system inside and out. Our experts offer tailored guidance, ensuring your specific business needs are met promptly and effectively
TAILORED TO YOUR NEEDS
Our contract models in comparison
Below are our four contract models, tailored to meet the diverse needs of our customers. None of them a perfect fit? Contact us – we’ll be happy to provide advice and create a custom package for you.
CRM SupportSLA Basic
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250/monthFor customers who do not need guaranteed response times and have no need for additional services.
Details
Response time: Best effort
Support included: 0.5 h
Includes
Email support
Options available
BACKUP for Propertybase:
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50MAIL PARSING for Propertybase:
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50CRM SupportSLA Silver
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350/monthFor customers who rely on guaranteed response times and wish to benefit from additional services at a preferential rate.
Details
Response time: Next business day
Support included: 0.5 h
Includes
Prioritised email support
Options available
BACKUP for Propertybase:
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40MAIL PARSING for Propertybase:
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40UPDATE for Propertybase:
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40CRM SupportSLA Gold
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475/monthFor customers who require the shortest response times and wish to benefit from additional services at a preferential rate.
Details
Response time: Same business day
Support included: 1 h
Reduced hourly rate
Includes
Prioritised email support
Preferred resource allocation
Options available
BACKUP for Propertybase:
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40MAIL PARSING for Propertybase:
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40UPDATE for Propertybase:
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40CRM SupportSLA Platinum
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750/monthFor customers who require the shortest response times and wish to benefit from an attractive all-inclusive-package.
Details
Response time: Same business day
Support included: 1.5 h
Reduced hourly rate
Includes
Prioritised email support
Prioritised resource allocation
Hotline for emergencies
Options (included)
BACKUP for Propertybase
MAIL PARSING for Propertybase
UPDATE for Propertybase
* Response time: Guaranteed response time for emergencies
* BACKUP for Propertybase: Up to 10 users
* All prices are quoted exclusive of statutory Swiss VAT
