Support levels
Choose how fast you need an answer.
Every level gives you a personal contact who knows your Propertybase setup. The difference is how quickly we respond and what is included.
Standard
For agencies that don’t need a guaranteed response time.
- Response
- Best effort
- Support time included
- 30 minutes
- Channel
Email support- Add-ons: Backup, Update
- Next business day support: + CHF 100 per month
From CHF 250 per month, excl. VAT
Priority
For agencies that need a guaranteed same-day response and extra work at a preferential rate.
- Response
- Same business day
- Support time included
- 1 hour
- Channel
- Prioritised email
- Preferred resource allocation
- Extra work at a reduced hourly rate
- Add-ons: Backup, Mail parsing, Update
From CHF 450 per month, excl. VAT
Most preferred by our clients
Premium
Everything in Priority, plus an emergency hotline, more support time and Backup and Update included.
- Response
- Same business day
- Support time included
- 2 hours
- Channel
- Prioritised email and emergency hotline
- Emergency hotline
- Priority resource allocation
- Extra work at a reduced hourly rate
- Backup and Update included
- Add-ons: Mail parsing
From CHF 750 per month, excl. VAT
None of these fit? We’ll put together a support plan around your agency.
Prices are indicative. Every support plan is agreed with you.
