Your digital department in the cloud, built on Propertybase.
Small self-service modules work from inside your emails, around the clock. Clients answer in one click, and every answer lands in Propertybase.
A client answers at 11 pm, and the answer is in Propertybase before your team starts.
Why WEBOFFICE
Why did the buyer pass? Someone has to call, wait, call again, then type the answer in.
Inquiries stay open, campaign clicks go untracked, and Propertybase never shows the full picture.
Preferences and privacy consent arrive by email and never make it onto the contact.
The modules
Start with one module and add the rest when you are ready. Each one works from your emails and writes straight back to Propertybase.
PropertybasenowFeedback received
Anna Meier passed on the Zug flat: too far from the station.
01 / 04Decline reasons in one click
Prospects tell you why they decline, straight from your email. You get honest feedback on every property, and better-informed updates for your seller.
Decline reason in one clickSaved to Propertybase in real timeInquiry closed automatically
PropertybasenowDeal rated 5/5
The buyers of Chalet Verbier rated the whole purchase after closing.
02 / 04Ratings after every deal
After a successful deal, buyers and sellers rate each stage of the process. You see what works, and where personal service can get even better.
Buyer and seller each give feedbackA star rating for every stageStored on the transaction
PropertybasenowInquiry from your newsletter
Lukas Meier tapped Villa Crans-Montana. It is now on his favourites.
03 / 04Campaigns that create inquiries
A click in your campaign becomes a property inquiry. It works with Propertybase campaigns, Mailchimp or Campaign Monitor, and the source is recorded on every inquiry.
Propertybase, Mailchimp or Campaign MonitorClicks become inquiries automaticallySource tracked on every inquiry
PropertybasenowPreferences updated
Sarah Brunner now gets rentals only, in Zurich and Zug.
04 / 04Only what each client wants
Clients choose what they receive, from new listings to agency news and market updates. Your mailings stay relevant, so fewer clients have a reason to unsubscribe.
Clients choose their own topicsPrivacy consent with a timestampKept on the contact recordIn preparation
We keep expanding WEBOFFICE. These modules are in development now.
Self-service search profiles.
Prospects create and manage their own search profiles, and every change is saved in Propertybase.
Suggestions picked by AI.
AI keeps analysing a prospect’s inquiries and search profiles, and emails suitable properties automatically.
Documents and next steps.
Prospects view the documents, give feedback and take the next step, such as booking a viewing, in one place.
WEBOFFICE takes the routine off your agents and gives them time for viewings, advice and new mandates.
Hybrid customer service
Available at any hour, and scaled up at the push of a button, without recruiting or onboarding.
Personality, expertise, intuition and empathy. With the routine handled, your team has time for what clients value most.
Modules sit in the emails you already send from Propertybase, in your branding.
Every answer is saved on the right record, and the next step runs on its own.
Benefits
Digital service around the clock, and more time for the work only people can do.
01
Clients answer when it suits them, not when your office is open.
02
Agents stop chasing feedback and spend the time on viewings and new mandates.
03
Every client gets the same clear, on-brand process, every time.
04
Add modules or handle more inquiries at the push of a button, without hiring.
05
Precise, current data in Propertybase for better updates to your sellers.
06
Chasing calls and retyping answers drop away, so each inquiry costs your team less time.
Tailored to you
Every setup is tailored. In a consultation, we look at your workflow and which modules fit it.
WEBOFFICE is a set of small self-service modules, or digital employees, that your clients and prospects use from your emails, at any hour. Every answer is saved in Propertybase.
Feedback Favorite, Feedback Closing, Campaign To Favorite and Subscription Settings. Search Profile, Auto Matching and Feedback Favorite PRO are in development.
Yes. WEBOFFICE is built on Propertybase: the modules run from the emails you send from Propertybase, and every answer is saved there.
Yes. Start with the module that saves you the most time and add the others when you are ready, including new ones as they launch.
Yes. The modules sit in the emails you already send from Propertybase and use your agency’s branding.
With Subscription Settings, clients choose what they receive and give their privacy consent in one place. The consent is stored on the contact with a timestamp.
Every setup is tailored, so the price depends on the modules you choose and how they connect to your Propertybase. Book a consultation and we will put together an offer for your agency.
No. Consennse is an independent Swiss company and a Propertybase specialist. We are not affiliated with Propertybase. Your contract and your contact for setup and support are with us.
Saved in Propertybase